FAQ

If your order has been damaged during shipping, please contact me immediately within 24 hours of delivery at hello@byalicelee.com, and we will absolutely make it right. <3

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⋆⁺₊⋆ CERAMICS ☾⋆⁺₊⋆

All pieces are food-safe unless indicated. All sales are final.

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What are your care recommendations for ceramics?

We strongly recommend that you handwash only and avoid usage of appliances like the microwave and dishwasher. It's like taking care of a favorite outfit — while my favorite clothes may be marked as dryer-safe, I always air-dry them anyway to take care and prolong their life (plus, it keeps the coziest sweaters nice and fuzzy :)). Similarly, I also highly recommend hand-washing handmade ceramics as well.

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Shipping policy:

You are responsible for ensuring that you have inputted the correct shipping address. 

If your piece is damaged at all during shipping, please contact me within 24 hours of delivery and we will make it right. :) All packages are shipped with insurance.

If your actual shipping costs end up being lower than the shipping amount you pay for, you will be issued a refund!

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Where is my order?

Orders will be shipped out within 5 business days, most likely faster. In the week after the 12/6/24 drop, orders will be shipped out very quickly within that same week. The most up to date shipping information is in the link in your order confirmation email.

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Do you accept returns / exchanges?

No, all sales are final. Please inspect the photos and documented flaws (if seconds) carefully. Buyers are responsible for inputting the correct shipping address!

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What are these ceramics made of?

All of these pieces are slipcast and handbuilt with B-mix clay, and fired to cone 6! I combine a mix of 3D modeling and printing, slipcasting, and finally handbuilding to create these pieces. You can check out some of my process on my Instagram!

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Where do you ship?

Currently we ship to the US only. International in the future!

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Do you do wholesale or commissions?

At this time, we do not offer wholesale for ceramics, but are open to offering wholesale for red envelopes, prints & pins. Please email shop@byalicelee.com if interested! We do not take on commissions or consignment.

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How often do you do drops?

I will likely do at least 1-2 drops in 2024 across all mediums: illustration, woodworking, and ceramics. However, I will be taking a break from ceramics sales in general for a while so these future drops will skew a little less ceramic and a little more printed works. Drops will always be announced and linked to in the newsletter.

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Contact us at hello@byalicelee.com with any additional questions.

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Can I ask you a question?

Yeah?

Do you wanna go penguin sledding with me???